Frequently asked questions
FAQ
Are your products true to size?
Most of our clothing and footwear runs true to size, but we recommend checking our size guide on each product page for exact measurements.
Will products look exactly like the photos?
We strive to ensure all product photos match the actual items. Minor color variations may occur due to screen settings or lighting.
Where do you ship from?
We ship from trusted warehouses and suppliers in both Canada and the USA to ensure faster delivery times.
Do you offer free shipping?
Yes! We offer free shipping in Canada on all orders over $75. For orders below this amount, standard shipping rates will apply at checkout.
How long will delivery take?
Orders typically take 5–10 business days for delivery within Canada and the USA. Some specialty items may take a bit longer, but we’ll keep you updated.
Can I return or exchange an item?
Yes! We offer 30-day returns and exchanges for unused items in their original packaging. Please reach out to us to initiate the process.
How do I track my order?
Once your order is shipped, you’ll receive an email with your tracking number and a link to monitor your package.